Privacy Policy
At A&J Plant Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, website, and products. By using our services, you agree to the practices described in this policy.
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### **1. Information We Collect**
We may collect the following types of personal information:
– **Contact Information:** Name, email address, phone number, and postal address.
– **Payment Information:** Billing and delivery details (e.g., card details and payment method).
– **Identity Verification Information:** Government-issued identification for certain hire services.
– **Customer ID:** Collected to verify identity and for use in cases of theft or fraudulent activities involving machinery.
– **Service Interaction Data:** Information about your use of our services, including hire duration and delivery preferences.
– **Technical Data:** IP address, browser type, and usage data from our website.
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### **2. How We Use Your Information**
We use your personal information for the following purposes:
– To process and manage equipment hire and purchases.
– To provide delivery and collection services.
– To communicate with you regarding inquiries, bookings, and updates.
– To comply with legal obligations (e.g., identity verification for hire equipment).
– To verify customer identity and safeguard against theft or fraud.
– To improve our services, website, and customer experience.
– For marketing purposes (if you have provided consent).
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### **3. Sharing Your Information**
We will not share your personal information with third parties except in the following circumstances:
– **Service Providers:** To facilitate deliveries, payments, and other essential business operations.
– **Legal Obligations:** If required by law or to respond to legal processes.
– **Consent:** If you have provided explicit consent for information sharing.
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### **4. Data Security**
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
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### **5. Your Rights**
You have the following rights regarding your personal data:
– **Access:** Request a copy of the information we hold about you.
– **Correction:** Request corrections to any inaccurate or incomplete data.
– **Deletion:** Request the deletion of your data where it is no longer necessary.
– **Objection:** Object to processing your data for specific purposes, such as marketing.
– **Data Portability:** Request a copy of your data in a structured, machine-readable format.
To exercise these rights, contact us at **[email protected]**.
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### **6. Data Retention**
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
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### **7. Cookies**
Our website uses cookies to improve user experience and analyze site traffic. By using our website, you consent to our use of cookies. You can adjust your browser settings to refuse cookies if you prefer.
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### **8. Changes to This Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
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### **9. Contact Us**
If you have any questions or concerns about this Privacy Policy, please contact us: